KEY FACTS
about our insurance services
Baxter International Removals Ltd
Brunel Road
Aylesbury
Buckingham HP19 8UN
1. The Financial Services Authority (FSA)
The FSA is the independent ‘watchdog’ that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
¨ We offer products from a range of insurers
¨ We only offer products from a limited number of insurers
þ We only offer products from a single insurer; removal/removal & storage Fortis Corporate Insurance NV
3. Which service will we provide you with?
þ We will advise and make a recommendation for you after we have assessed your needs.
¨ You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to
make your own choice about how to proceed.
4. What will you have to pay us for our services?
¨ No fee
þ A fee. We charge a fee for the arrangement and administration of an insurance policy on
your behalf. Full details of our charges will be made available under our statement of
price prior to acceptance and payment of the fee by you.
You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
Baxter International Removals Ltd are authorised and regulated by the Financial Services Authority Our FSA reference number is 314486
Baxter International Removals Ltdpermitted business is advising on and arranging general insurance contracts.
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA by phone on 0845 606 1234.
6. What to do if you have a complaint
If you wish to register a complaint, please contact us:
in writing Write to the Complaints Department at Reason Global, 4th Floor, Lyndean House, 43-46 Queens Road, Brighton< East Sussex, BN1 3XB.
by phone 0845 6021775
If you cannot settle your complaint with us you may be entitled to refer it to the Financial
Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder
of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.